Shipping & Returns

Last updated: 26 July 2026

This Shipping & Returns Policy explains how KashiFab processes, packs, ships, and handles returns for orders placed on https://kashifab.com (the “Website”). It applies to retail purchases and, where relevant, to wholesale / export shipments arranged through the Website or by written confirmation from KashiFab.

Please also read our Terms & Conditions, Privacy Policy, and FAQs. By placing an order, you agree to this Policy.

Contact for shipping / returns: info@kashifab.com

1. Scope of this policy

This Policy covers:

Order processing and packing
Domestic (India) and international shipping
Tracking and delivery attempts
Cancellations before dispatch
Returns, exchanges, refunds, and damaged / wrong-item claims
Special rules for fabrics sold by the metre, custom / made-to-order goods, and B2B shipments

Handwoven and specialty Banarasi textiles are delicate, often unique or limited, and sometimes cut to order. For that reason, return rights are more limited than for ordinary ready-made apparel – consistent with how leading Banaras silk retailers handle craft textiles.

2. Order processing

2.1 Processing time

Ready-stock items: typically processed and handed to courier within 1–3 business days after payment confirmation (excluding Sundays / public holidays).
Made-to-order / loom / custom / bulk: processing starts after order confirmation and may take from several days to several weeks (or longer for intricate weaves). The estimated timeline will be shown on the product page or confirmed by email.
Festive / wedding peaks: processing and courier capacity can extend beyond standard windows. We will communicate material delays where possible.

2.2 Order review

We may contact you to verify address details, phone reachability, GST / invoice needs (B2B), or product clarifications before dispatch. Incomplete or unreachable shipping details can delay shipment.

2.3 Splitting shipments

If your cart contains ready-stock and made-to-order items, we may ship available items first and dispatch the remainder later, unless you request a single combined shipment before packing begins (subject to feasibility).

3. Packaging

KashiFab packs silk and fabric orders with care to reduce crease damage and moisture risk in transit. Packing may include protective wrapping, moisture barriers where appropriate, and sturdy outer cartons. Please keep all packaging until you have inspected the goods – it is required for damage claims.

4. Domestic shipping (India)

4.1 Serviceable locations

We ship to most serviceable PIN codes in India through reputed courier partners. Remote, restricted, or non-serviceable PIN codes may be unavailable or may require an alternate courier at additional cost. If your PIN is not serviceable, we will notify you and discuss options.

4.2 Delivery timelines (after dispatch)

As a general guide for standard serviceable locations:

Metro / major cities: about 2–5 business days
Other serviceable locations: about 3–7 business days

These are estimates, not guarantees. Courier delays due to weather, strikes, political events, incorrect addresses, or peak season are outside KashiFab’s direct control.

4.3 Shipping charges (India)

Domestic shipping charges (if any) are calculated at checkout based on destination, weight / volumetric weight, and offer rules active on the Website. Free shipping applies on prepaid orders above ₹5000 across India (offer rules shown at cart / checkout). Orders below this threshold may attract shipping charges as calculated at checkout.

4.4 Prepaid orders only (no COD)

KashiFab accepts prepaid orders only. Prepaid only (no COD) is not available. Please complete payment online at checkout (for example via supported prepaid methods such as UPI, cards, or net banking / Paytm where enabled).

5. International shipping

5.1 Destinations

We ship to many countries through international courier / freight partners. Some destinations may be restricted by courier policy, customs rules, or product type. If we cannot ship to your country, we will inform you and arrange cancellation / refund of the shipping portion or the order as applicable.

5.2 Delivery timelines (after dispatch)

As a general guide:

International express / standard courier: about 7–14 business days after dispatch, plus any time required for customs clearance

Customs inspections can add several days. Tracking may pause while a parcel is with customs.

5.3 International shipping charges

International shipping is charged based on destination, weight / volumetric weight, and service level, and is shown at checkout (or quoted by email for B2B / heavy fabric consignments). Promotional free-shipping thresholds, if any, will be stated on the Website when active.

5.4 Duties, taxes & clearance

Unless a shipment is expressly confirmed in writing as duty-paid / DDP, import duties, taxes, brokerage, and clearance fees in the destination country are the buyer’s responsibility. Refusal to pay customs charges may result in return / abandonment of the parcel; in such cases, product cost refunds are not guaranteed after goods have left India, and return freight may be deducted.

5.5 Export / commercial documents (B2B)

For wholesale or commercial shipments, we may require additional details (IEC / tax IDs, HS codes guidance, invoice preferences). Buyers are responsible for complying with import regulations in their country.

6. Tracking & delivery attempts

6.1 Tracking

After dispatch, we share tracking information by email (and in your account where applicable). Please allow the courier system time to update after pickup.

6.2 Missed delivery

Couriers typically attempt delivery more than once. If you miss a delivery, contact the courier promptly using the tracking details, or email info@kashifab.com so we can help coordinate re-attempt or pickup from a local hub where available.

6.3 Incorrect address / unreachable recipient

Orders returned to us because of an incorrect address, incomplete phone number, refused delivery, or repeated non-availability may be subject to re-shipping charges. Refunds for returned undeliverable parcels (if approved) may deduct outbound and return logistics costs.

7. Inspection on delivery

Please inspect the outer carton and contents as soon as possible after delivery:

Note visible carton damage with the delivery executive where possible
Photograph packaging before discarding it
Check product identity (SKU / colour / meterage) against your order
For damage or wrong-item claims, record a short unboxing video when practical

Report issues to info@kashifab.com within the timelines in Section 9.

8. Cancellations

8.1 Before dispatch

You may request cancellation by emailing info@kashifab.com with your order number before the order is packed or handed to the courier. If cancellation is accepted, refunds (if any) follow Section 10.

8.2 After dispatch

Once shipped, the order cannot be cancelled as a standard cancellation. You may refuse delivery only where courier rules allow; return freight and restocking considerations in Section 9 will apply.

8.3 Custom / cut / made-to-order

Custom weaving, specially dyed lots, cut-to-order meterage, and similar made-to-order work generally cannot be cancelled after production or cutting has started.

9. Returns & exchanges

9.1 Our approach

Banarasi silk sarees, specialty weaves, and cut fabrics are craft products. Like other specialist Banaras retailers, KashiFab accepts returns / exchanges only in limited cases – primarily manufacturing defects or wrong item dispatched – and not for change of mind, minor screen-to-fabric shade variation, or dislike of handloom character.

9.2 Eligible returns (subject to approval)

You may request a return / resolution if:

The item has a clear manufacturing defect; or
We dispatched a wrong product / wrong colourway / wrong meterage versus your confirmed order

and all of the following are true:

You email info@kashifab.com within 48 hours of delivery
The product is unused, unwashed, unstitched, and without fall / pico / tassels / alterations
Original tags, labels, and packaging are retained
You provide clear photos (and preferably an unboxing video) showing the issue

9.3 Non-returnable items

Unless we sent a wrong or defective item, the following are generally non-returnable / non-exchangeable:

Running fabric / yardage cut or supplied to the ordered meterage
Custom, made-to-order, pre-order, or specially woven pieces
Products altered after delivery (stitching, fall, pico, tassels, blouse stitching, embroidery added by you)
Sale, clearance, or “final sale” items
Products returned only due to minor shade difference from website photos
Products showing only natural handloom variations (slight motif shift, selvedge character, expected weave irregularity)

9.4 How to raise a return request

Email info@kashifab.com with subject line: Return request – Order #____
Include order number, product name/SKU, and reason
Attach photos / video evidence
Wait for written approval and return instructions before sending anything back

Do not ship a return without our written approval. Unapproved returns may be refused or returned to you at your cost.

9.5 Return shipping

If the return is due to our error (wrong / defective item), we will arrange or reimburse reasonable return shipping as approved in writing.
If a return is approved for any other exceptional reason, return shipping is typically borne by the customer unless we state otherwise.

9.6 Exchanges

Exchanges are not guaranteed and depend on stock. Where approved, we may offer a replacement of equal value, store credit, or another resolution at our discretion.

10. Refunds

10.1 When refunds apply

Refunds may be issued when:

A cancellation is accepted before dispatch
A return is approved and the product is received / inspected in acceptable condition
A paid order cannot be fulfilled and no suitable alternative is agreed

10.2 Refund method & timeline

Approved refunds are returned to the original payment method where possible, or as store credit if agreed. After approval (and after we receive the returned goods, if applicable), refunds typically complete within 7–15 business days, depending on banks / payment gateways. International card refunds may take longer.

10.3 Deductions

Where permitted, refunds may deduct:

Non-refundable payment gateway / bank charges (if you request a cash refund instead of store credit after cancellation)
Outbound and/or return shipping for undeliverable or refused parcels
Value reduction if returned goods are not in unused, resaleable condition

11. Wholesale, bulk & export shipments

B2B orders may follow separately agreed terms (advance payment, Incoterms, packing lists, partial shipments, and inspection windows). Where a written quotation or proforma invoice sets different shipping / return terms, that document prevails for that order. Retail return windows do not automatically apply to cut wholesale meterage or custom production lots.

12. Force majeure

KashiFab is not liable for delays or failures caused by events beyond reasonable control, including courier disruption, customs holds, natural disasters, epidemics, strikes, war, governmental action, loom / raw-material shortages, or utility failures. We will make reasonable efforts to keep you informed and resume fulfilment when possible.